Luware - US Cluster - One-Way Audio Issues – Incident details

All systems operational

US Cluster - One-Way Audio Issues

Resolved
Degraded performance
Started 8 days agoLasted 14 hours 48 minutes

Affected

Nimbus

Degraded performance from 7:42 PM to 8:40 PM, Operational from 8:40 PM to 10:30 AM

Nimbus United States 01

Degraded performance from 7:42 PM to 8:40 PM, Operational from 8:40 PM to 10:30 AM

Call Handling

Degraded performance from 7:42 PM to 8:40 PM, Operational from 8:40 PM to 10:30 AM

Updates
  • Resolved
    UTC
    Resolved

    Our monitoring showed no further issues.

  • Monitoring
    UTC
    Monitoring

    Our analysis shows increased response times coming from Microsoft Graph for some of the incoming calls. We have likewise adjusted our request timing to avoid the issue. We continue to monitor the situation.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports of intermittent one-way audio issues occurring after calls have been distributed to Nimbus agents.