Luware - Status Page

All systems operational

Nimbus Portal Access from Germany
Monitoring

  • A subset of customers geographically located in Germany have reported problems access the Nimbus Portal (portal.de-01.luware.cloud).

    Luware's investigations indicate this may be localised to a small number of Internet Service Providers in Germany.

    Users may see:

    - The portal fails to load

    - Certificate Errors

    - An Azure Front Door error page

    All Nimbus services are healthy and call handling is functioning normally. If you are experiencing this issue, we recommend contacting your Internet Service Provider and if possible switching your internet connection to an alternative (e.g. mobile tethering).

    Clearing the browser cache and/or clearing the DNS cache (run 'ipconfig /flushdns' in a command prompt) may help to restore access.

    UTC
Nimbus User "Removed from the call"
Identified
  • IdentifiedUTC

    Following investigations with Microsoft, they have confirmed that this was a change in behaviour introduced in Teams client build 49/26040401718. We are continuing to work with them to assess whether this behavioural change is suitable for Contact Centre scenarios and will provide further information as it becomes available.

  • InvestigatingUTC

    We are investigating reports of a Microsoft Teams client behavior that occurs in certain scenarios when the Nimbus calling bot removes a user normally from a Nimbus call. In these cases, the Teams call window remains open and displays the message:

    Removed from the call
    Someone just removed you from the call. You can try to rejoin.

    This can occur when:

    • A call is terminated from within Nimbus (Attendant Console or My Sessions).

    • A call is transferred using the Attendant Console or Nimbus Assistant.

    There is no functional impact on Nimbus call handling, and calls continue to be processed correctly. The only effect is that the Teams call window remains open and requires user interaction. Users can either ignore the window, as it will be reused for subsequent calls, or manually close it by selecting Dismiss.

    This behavior appears to be related to the Microsoft Teams client, we have raised this with Microsoft and requested further investigation. We will provide updates as they become available.

NOV12
Nimbus CH-02 and DE-02 Scheduled Maintenance
Planned6:00 PM – 10:00 PMUTC4 hours

  • As part of our continuous commitment to providing high-quality service, we will be performing upgrade maintenance on the CH-02 and DE-02 clusters.

    Expected Impact:

    We do not anticipate any downtime during this activity. You can continue using your Nimbus services as normal.

    Questions or Assistance?

    Please contact us via our Helpdesk: https://helpdesk.luware.cloud

    Post-Maintenance Details:

    A full rundown of the changes will be published on our Knowledge Base after completion:

    https://help.luware.com

    October 26, 2026 at 1:30 PMUTC
NOV14
Luware Recording MTCH Critical Maintenance
Planned7:00 AM – 5:00 PMUTC10 hours

  • As part of our continuous commitment to providing high-quality service, we will be performing upgrade maintenance on the Luware Recording MTCH cluster on Sat 14th Nov 2026.

    Expected Impact:

    We do not anticipate any downtime during this activity. You can continue using your Luware Recording services as normal.

    Questions or Assistance?

    Please contact us via our Helpdesk: https://helpdesk.luware.cloud

    October 29, 2026 at 2:34 PMUTC

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