Luware - Teams Presence Sync Issues – Incident details

All systems operational

Teams Presence Sync Issues

Resolved
Degraded performance
Started about 1 month agoLasted 1 hour 2 minutes

Affected

Nimbus

Degraded performance from 7:43 AM to 8:45 AM

Nimbus Switzerland 01

Degraded performance from 7:43 AM to 8:45 AM

User Availability

Degraded performance from 7:43 AM to 8:45 AM

Updates
  • Resolved
    UTC
    Resolved

    Monitoring confirmed the issue to be resolved. We apologize for any inconvenience caused.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. Presence synchronization should be restored for all tenants now. There may be slight delays until new presence changes are being picked up as the service fully recovers.

  • Identified
    UTC
    Identified

    We have identified issues with the presence sync service for some Nimbus tenants in the CH-01 environment and are working to resolve them.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports of the Microsoft Teams presence status not being correctly synced to Nimbus in the CH-01 environment.