Luware - Nimbus Presence Issues – Incident details

All systems operational

Nimbus Presence Issues

Resolved
Degraded performance
Started 4 months agoLasted 2 hours 41 minutes

Affected

Nimbus

Degraded performance from 9:04 AM to 9:56 AM, Operational from 9:04 AM to 9:56 AM, Degraded performance from 9:56 AM to 10:00 AM, Operational from 10:00 AM to 11:45 AM

Nimbus Australia 01

Operational from 9:04 AM to 9:56 AM, Degraded performance from 9:56 AM to 11:45 AM

User Availability

Operational from 9:04 AM to 9:56 AM, Degraded performance from 9:56 AM to 11:45 AM

Microsoft Service Health

Operational from 9:04 AM to 9:56 AM, Degraded performance from 9:56 AM to 11:45 AM

Nimbus Germany 01

Degraded performance from 9:04 AM to 11:45 AM

User Availability

Degraded performance from 9:04 AM to 11:45 AM

Updates
  • Resolved
    UTC
    Resolved

    Our monitoring showed no further issues.

  • Monitoring
    UTC
    Monitoring

    Microsoft have identified a Teams traffic routing issue primarily affecting EMEA based users, which they have applied a remediation for. They are monitoring the service to ensure full recovery.

  • Identified
    UTC
    Identified

    Microsoft have posted Issue ID TM1394359 ("Some users may see incorrect presence status information in Microsoft Teams") as part of their investigation into the issue. At the present time, it appears that only presence related requests against Microsoft Graph were temporarily impacted. The service is recovering, and our engineers are monitoring the ongoing resynchronization of user presence states across all Nimbus environments.

  • Investigating
    UTC
    Investigating

    We are investigating reports of customers experiencing issues with the Teams presence state. Further updates to follow.