Luware - Luware Recording - Speech Analytics Delays – Incident details

After careful monitoring the Speech Analytics service has remained stable, therefore we will close this incident.

We sincerely apologize for any inconvenience caused by this outage.

If you have any further questions, please reach out via out HelpDesk at https://helpdesk.luware.cloud/

We have idenitifed the root cause of the delays to Speech Analytics and now records should be transcribed. We will again leave this issue in monitoring to closely monitor any recurrences of the same issue.

Once again we apologize for any inconvenience caused.

After close monitoring our operations team are still noticing delays to speech analytics services. We are working to resolve these delays as soon as possible.

Once again, we apologize for any inconvenience caused by these delays.

We have identified the issue and have implemented a fix to resume processing the data for speech analytics as normal.

If you are still experiencing any issues please raise a case through our help desk - https://helpdesk.luware.cloud/

We will continue to monitor the services closely in case of any further problems.

We apologize for any inconvenience caused.